Privacy Policy Image
privacy policy.

For the GuestHouse International Website

At GuestHouse International hotels, inns and suites, we value our customers and respect their concerns about privacy. We believe every customer’s personal information should be handled with care and have adopted this privacy policy with that goal in mind.

We will not collect any personal information about you if you simply browse this website. In the event, however, that you book a reservation online, we will need certain personal information to complete the transaction. The personal information which we will need includes, without limitation, your name, address, e-mail address, telephone number, fax number, credit card type, credit card number, credit card expiration date and room preference, if any. None of this personal information will be obtained unless you voluntarily and knowingly provide it to us. Such personal information will be made available to the operator of our central reservation system and to the operator of the hotel for which the reservation is made, but in each case only for the purpose of completing the reservation.

We store this information for record keeping purposes only, and, except as otherwise expressly provided in this privacy policy, such information is not used by us again after you either complete your stay at the applicable hotel or cancel your reservation. On the other hand, many hotel operators, either as part of their normal business practice or to satisfy state and local laws, collect and retain this personal information.

Except as otherwise expressly stated in this privacy policy, we will not sell, rent, license or disclose any personal information which we obtain from you through your visit to our website or use such personal information for the benefit of anyone not affiliated with us We reserve the right, however, to use your personal information to mail marketing materials, customer satisfaction surveys and similar items to you as we determine are appropriate to increase the use of GuestHouse International hotels, to obtain customer feedback or otherwise to improve the operation of GuestHouse International hotels.

On certain occasions, we request your E-mail address for purposes of correspondence, confirmation or cancellation of reservations. If you wish to add your name to, or remove your name from one of the E-mail lists, simply let us know and your E-mail address will be removed. We will not share your E-mail address with anyone outside our company nor disclose user information to any third party. We may use the personal data you provide online to send you information about new service or offers that we feel may be of interest to you.

Many of the GuestHouse International hotels are owned and operated by independent franchisees who are not affiliated with us except for the franchisor/franchisee relationship. Accordingly, we have no control over the use of your personal information which may be provided to these franchisees in the reservation process.

Our website contains links to other websites on the internet. Any personal information which you disclose to us in the reservation process is not transferred to any linked sites except to the extent necessary to complete the reservation process. To the extent that a linked site is operated by someone who is not affiliated with us, we have no control over the use and disclosure of any personal information which you may divulge while visiting such linked website.

Notwithstanding the foregoing, we may disclose your personal information when required by law, in response to a subpoena or other similar legal process or under the discovery process in litigation or when we in good faith feel such disclosure is appropriate to protect the personal safety of any person or to protect this site, our property or the property of our affiliates or franchisees.

You should also be aware that our website uses “cookie” technology throughout the online reservation process to collect information and data automatically. “Cookies” are small text files that a website stores on a user’s computer. They do not corrupt or damage your computer hardware or software.

Our website uses cookies to do the following:
  • Recognize return visitors to our website;
  • Store and recall user preferences so that we understand what you prefer to view on our website;
  • Measure usage of our website and specific pages on our website; and
  • Facilitate content and functionality improvements.
Our website does not use cookies to do the following:
  • Gather information about your visits to other sites; or
  • Gather personal information about you other than the information specified above and your transaction history with this website.
Our website uses “persistent” cookies because these cookies remain on your computer hard drive until you delete them. If you do not want information collected through the use of cookies, you can set your browser to reject cookies. You should be aware, however, that setting your browser to reject cookies may affect your ability to perform certain transactions on our website.

We reserve the right to change this policy from time to time without any prior notice or other action other than the posting of the revised policy on this website.

If you feel that we have violated this policy or if you have any questions or concerns about this policy or the privacy of any personal information which you may have disclosed to us on this website, please contact us at the following address:

GuestHouse International® LLC
130 Maple Drive North

Hendersonville, TN 37075
Phone: (615)264-8040
Fax Number: (615)264-3497

E-mail your concerns